Effective Date: April 30, 2026
This ChargeCare Service Agreement (“Agreement”) governs your use of ChargeCare mobile electric vehicle roadside charging services. By creating an account, purchasing a membership, requesting service, or using ChargeCare, you agree to this Agreement.
1. Service Description
ChargeCare provides mobile emergency electric vehicle charging assistance within designated service areas. The service is intended to provide a temporary charge sufficient to help a vehicle reach a nearby charging station or safer location. ChargeCare does not provide full battery recharging, towing, mechanical repair, battery repair, lockout service, tire service, or emergency medical or police services.
2. Service Availability and Response Times
All response times are estimates only. Service may be delayed, limited, unavailable, or refused due to traffic, weather, road conditions, driver availability, equipment limitations, charging compatibility, safety concerns, inaccurate location information, demand levels, or circumstances outside ChargeCare’s control. ChargeCare does not guarantee immediate service, uninterrupted service, or availability in all locations.
3. Membership, Fees, and Billing
Membership fees are billed monthly through Stripe or another authorized payment processor. Rescue fees may be charged in addition to monthly membership fees depending on the plan selected. By subscribing, you authorize recurring charges until canceled. Fees are non-refundable once billed except where required by law. ChargeCare may change pricing, plan benefits, coverage areas, or service fees with notice where required.
4. Cancellation
You may cancel your membership through the customer billing portal. Cancellation stops future billing but does not automatically refund prior charges or prorate the current billing period, except where required by law.
5. Customer Responsibilities
You are responsible for providing accurate contact information, vehicle information, battery level, charging port details, and service location. You must remain reachable by phone and ensure the vehicle is legally parked or safely accessible. You are responsible for following all traffic laws and safety instructions while awaiting service.
6. Vehicle Compatibility
Service depends on vehicle compatibility, connector availability, vehicle condition, software settings, and the ability to safely access the charging port. ChargeCare may be unable to service certain vehicles or situations. ChargeCare is not responsible for a vehicle’s inability to accept charge, pre-existing vehicle issues, battery health limitations, or manufacturer restrictions.
7. Safety and Right to Refuse Service
ChargeCare may refuse, cancel, delay, or stop service when conditions are unsafe, unlawful, inaccessible, hostile, or likely to damage property, personnel, equipment, or the vehicle. Unsafe conditions may include highway shoulders, severe weather, blocked access, aggressive behavior, hazardous surroundings, or requests outside the service area.
8. Limitation of Liability
To the maximum extent permitted by law, ChargeCare is not liable for indirect, incidental, special, consequential, punitive, or economic damages, including lost income, missed appointments, towing expenses, lodging, transportation, vehicle depreciation, battery degradation, or delays. Services are provided “as is” and “as available.” ChargeCare’s total liability for any claim is limited to the amount paid by you for the specific service giving rise to the claim.
9. No Warranty
ChargeCare makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, response time, or successful charging outcome. No oral or written statement creates any warranty not expressly stated in this Agreement.
10. Damage, Claims, and Disputes
You agree to report any alleged damage or service issue promptly and provide photos, documentation, and cooperation. Failure to promptly report a claim may limit ChargeCare’s ability to investigate. You agree not to initiate chargebacks or payment disputes without first contacting ChargeCare in good faith to resolve the matter.
11. Privacy and Communications
You authorize ChargeCare to contact you by phone, text, email, or app notification regarding your account, billing, service requests, dispatch updates, safety issues, and membership matters. Location data may be used to provide service, dispatch drivers, verify coverage, and improve operations.
12. SMS Communications
By submitting your mobile number, using ChargeCare, and submitting a service request, you expressly consent to receive transactional SMS notifications related to your service request and account. These messages may include service confirmations, driver dispatch updates, arrival notifications, status updates, safety notices, and service completion messages.
Message frequency varies based on your use of ChargeCare and the number of service requests you submit. Message and data rates may apply depending on your mobile carrier. SMS consent is not a condition of purchasing goods or services except where SMS is necessary to provide dispatch and service updates for a requested roadside charging service.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact ChargeCare support through the website. ChargeCare does not use these transactional service messages for unrelated marketing or promotional campaigns.
13. Acceptance
By checking the agreement box and continuing to checkout, you confirm that you have read, understood, and accepted this Agreement, including the billing terms, service limitations, cancellation terms, limitation of liability, and SMS communications terms.
This draft is a business starting point, not legal advice. Have a New Jersey attorney review before launch.
